Our Team

Melanie was great to deal with, kind and helpful in suggesting a package that best suited my needs. She was also very prompt at return any of my calls. Definitely better than other companies I’ve dealt with in the past. Thank you

Moody provided great service setting up my TV and internet service. He explained everything included, sent me all information required, followed up on any questions and booked installation. Very good customer service.

Moody was great. Excellent with all the details. Very well spoken and well mannered. His Emails were very clear to understand. He is very prompt in getting back when messaged.

Melanie was awesome and made it very easy for me to get TV and Internet. She was very quick and funny all while being very professional. Super friendly and I wish there was more like her out there. A+ Melanie

Melanie is very helpful on all our needs for a great satellite package. Her nice manners & kindness is why we choose to try shaw direct. Thanks Melanie 🐥 😊

First time customer and what an amazing experience! Melanie was professional , prompt and answered all my questions with upmost courtesy and knowledge . I would highly recommend this company to anyone looking for excellence in customer engagement and service ! ⭐️⭐️⭐️⭐️⭐️

I was so pleased with the service Moody provided me! He was definitely patient with me and all my questions!!! He was clear, concise, professional and gave the utmost customer service. I have transferred all of my services over because of the service I received from Moody! What a great experience I had!

Moody was who we dealt with for Tv and internet and he was extremely helpful and explained everything beautifully and went through costs setup and was very helpful until I understood it all. I couldn’t have got a better guy to help us through this snd he made our experience a very good one . So Thks again Moody I appreciate all you went through for us right down to the second call to also explain it again to my husband 5 stars to this guy .

Excellent customer service, quick response time. Moody was very helpful in providing the information we needed.

Melanie was a gem to deal with from my first email. Extremely prompt replies and great advise. I was dealing with some other operators at the same time, and the reason I chose POYNT360 and Shaw was Melanie’s top class customer service.

Melanie was extremely friendly and helpful. She not only answered all of my many questions and put me at ease about the entire process but she also offered input that helped me to make better choices. It has been a pleasure dealing with POYNT360. Other companies could learn from them.

Moody was fantastic to talk to and was one of the reasons my wife and I chose Shaw tv. It's refreshing to see that you have such great customer service . Looking forward to many years of being a customer of your company. Thanks again Moody ,job well done.

I was pleasantly surprised and really impressed with the customer service. Melanie went over and above to make this process run seamlessly. You couldn’t ask for a better rep for your company. She put the work in for us, so we could get what we were looking for. She was fast with callbacks, and answered all of our questions with perfect detail and professionalism. All in all, it was an amazing experience! Thanks Melanie!

We were asking about service and found an extremely well informed lady (Melanie) who spoke clearly with no hesitation and great product knowledge of theirs as well as our lifestyle and the products we have. There was no upsell pressure and offered us the choice to think about our decision and get in touch with her. Unlike pushy call center workers with no real respect unlike Melanie's total commitment to customer services.